Product and deployment
Ask about Re:Yi, Recall Core, personal use, team deployment, enterprise rollout, or partnerships.
Contact
Use the right contact path and resolve issues faster.
Contact Re:Yi for product questions, account help, privacy-rights requests, or security reports. Messages are handled by purpose, and you never need to send local memories or sensitive credentials.
Re:Yi official sitePublic content, local custody.Recall Core data stays outside the online service by default.
Account, access, and downloads
Get help with sign-in, applications, eligibility, device authorization, downloads, or account status.
Privacy and data rights
Request access, correction, export, deletion, withdrawal, or review of a privacy concern. Signed-in users can start with Account self-service.
Security reports
Report a suspicious installer, account-security event, or product-security issue. Describe impact and reproduction without sending passwords, keys, or device credentials.
Operator
A clear, accountable contact
The following business operator provides the Re:Yi online service and related support. Send user requests to the public support address.
- Operator
- 武汉市汉阳区小笨狗电子商务经营部
- Questions, complaints, after-sales support, and privacy requests
- meteorite@adorabledog.tech
Before you send
Share enough context while protecting local data.
- Briefly explain what you were trying to do and what happened instead.
- For account issues, include a masked email, application ID, or request ID; never include passwords, verification codes, or session tokens.
- For technical issues, include your operating system, Re:Yi version, reproduction steps, and sanitized error details.
- Do not send Recall Core memory content, model API keys, device credentials, or unsanitized diagnostic files.